In order to return your product, please fill out the return
packing slip. Please mention the reason of returning the
product and provide order number. You will receive return instructions
by e-mail. We will also keep you updated about the process and UPS will
send you a tracking code to follow your package.
should be sent back to us within 14 days after receipt. Returns outside these timeframes will not be accepted by Chillbrada.
items should be returned in their original packaging. The boxes should
be kept intact, as they are considered part of the product.
send all items you wish to return from an order in the same package for
shipment, to make sure your return is processed as quickly as possible.
We do not accept laundered garments.
Only the first return will be free of charge.
While requesting your return, you can choose between a refund or an exchange.
Please use the Â´commentÂ´ field to indicate your return wishes.
In case of an exchange, please indicate the size, color, and model.
will either be issued to the original payment method used when placing
the order, or as Chillbrada gift card. Shipping costs are not refunded,
unless your items are faulty or if you return
your whole order.
Please note that it can take up to 10 business days for the refund money to enter your bank account.