All deliveries are made with global package delivery company UPS. The orders are shipped from our warehouse in the Netherlands to your delivery address. The additional terms and conditions of UPS can be read on www.ups.com.
Orders are processed from Monday to Friday, from 9am to 16am in the morning. Please notice that orders which are placed Friday afternoon, Saturday and Sunday will be processed on Monday morning. Express orders that are placed on Thursday afternoon are going to be processed and sent out on Friday. Since UPS is not working during the weekend, these orders will generally reach you after the weekend. Please be also aware that even orders within the Netherlands that are placed on Friday afternoon will arrive at the delivery address after the weekend in general.
Estimated transit time after dispatch
The Netherlands: Next working day
Europe: 1-5 working days. As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the UPS tracking number to follow the status of the delivery.
Other Countries: 5 to 10 working days. Please be aware that in case of deliveries outside Europe orders are processed but they are not shipped on the same day. The parcels have to pass customs before we can send them out. This usually takes around 3/4 days. For this reason, it usually takes more or less 10 days before the parcel gets to you.
*Chillbrada shall not be held responsible for delays in shipments caused by international customs issues or any other circumstances beyond the control of the company.
Chillbrada is not responsible for items lost or stolen in transit. All risks are assumed by the courier.